Returns & Cancellations Policy
Due to the high cost of freight shipping for transmissions, engines, batteries, and other large automotive components, all cancellations and returns are subject to the following terms.
Cancellation Before Shipment
If your order is cancelled before it has shipped, you may choose:
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70% refund to your original payment method, or
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100% store credit toward a future Sincere Gear purchase.
After the Order Has Shipped
Once an order has been picked up by the freight carrier, freight charges are considered incurred and non-refundable.
If the unit has already shipped or been delivered, you may choose:
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70% refund of the purchase price, minus all outbound and return freight costs, or
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100% store credit, minus all outbound and return freight costs.
Any additional freight-related charges, including residential delivery, liftgate service, redelivery, storage, refused shipment, address correction, or other carrier accessorial charges, may also be deducted from the refund or store credit.
Return Requirements
All returns must be authorized by Sincere Gear before shipment. The unit must be returned in substantially the same condition in which it was received.
Refunds or store credits are issued only after the returned unit has been received and inspected by Sincere Gear.
Refusing delivery does not eliminate freight charges. Refused or undeliverable shipments will be treated as returns, and all associated freight charges will be deducted accordingly.
By placing an order with Sincere Gear, the customer acknowledges and agrees to this Returns & Cancellations Policy, subject to applicable law.